Freedom to Speak Up

At Windrush Medical Practice, we want all patients, carers, and visitors to feel comfortable sharing feedback, raising concerns, or speaking up if something does not feel right.

We believe listening helps us improve the quality and safety of our care.

What can you speak up about?

You can contact us about:

• Concerns about your care or treatment
• Patient safety issues or near misses
• Problems with communication
• Difficulties accessing services
• Any experience where you feel something could be improved

How can you raise a concern?

You can:

• Speak to a member of our team
• Contact the Practice Manager
• Use our complaints procedure
• Share feedback through surveys or suggestion forms
• We will always try to make the process simple, respectful, and supportive.

Our commitment to you

When you raise a concern, we will:

• Listen carefully and respectfully
• Take concerns seriously
• Investigate issues appropriately
• Respond as quickly as possible
• Use feedback to improve our services and patient safety
• You will not be treated differently for speaking up.

If you would prefer to raise concerns outside the practice

You can also contact:

• NHS England
• The Care Quality Commission (CQC)
• Healthwatch or other local advocacy services

Supporting a Safe and Open Culture

We are committed to creating an environment where patients and staff feel safe to speak openly and honestly. Raising concerns helps us learn, improve, and provide the best possible care for everyone.