Recall Patient Information

How we manage patients who need reviews and/or have long term conditions

If you are being treated for 1 or more long term conditions, you will most likely need to have an annual review. If this is the case, you will be called on your month of birth to have this done. This then makes it clear when you will be due to have this done going forward.

If you are on our recall system for a more frequent review of bloods, blood pressure etc you will then be called in by us to have this done when you are due.

Calling patient to attend for reviews with the clinical team

‘Call and recall’ is a method we use to increase the participation of patients in different areas of their healthcare. We contact patients to invite them to have an NHS Health Check with a GP, access services to help better manage their health (e.g. lifestyle interventions for those with pre-diabetes), participate in surveys and direct them to clinics for certain health conditions such as latent tuberculosis (latent TB) or Hepatitis C.

Purpose of programme

The purpose of call and recall is to:

  • To improve the health and wellbeing of our local population by engaging with patients to improve the uptake of services.
  • Enable practices to provide better care for their patients,
  • Provide tailored communications for certain population groups and encourage them to access key services that can improve their health and well-being.
  • Facilitate joint-work working alongside and across partner organisations.