Prescriptions | Windrush Medical Practice

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Tel
01993 702911

Windrush Health Centre Welch Way Witney Oxfordshire OX28 6JS
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CQC Inspected and Rated

Outstanding

Practice Information

We are currently CLOSED.

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Medical Receptionist / Administrator Vacancy
30-37 Hours per week fixed term 12 month contract (Maternity cover)Find out more
Minor Illness/Practice Nurse Vacancy
Part Time 22.5 per weekFind out more
Advanced Nurse / Emergency Care Practitioner
Part Time. 22.5 per weekFind out more
DISPENSER VACANCY
Zero Hours Dispenser - Flexible WorkingFind out more

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FootFall © Silicon Practice 2018

Digital Practice Help

Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointment requests
Appointment Cancellation
Ask the Doctor a question
Ask the Practice a question
Repeat Prescription requests
Help with medications
Request test results
Request sick notes

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma
Diabetes
Epilepsy
Smoking
Mental Health
Alcohol
Blood Pressure

Find the forms that you need:

New Patient registration
Change of details
Register for online services

Give feedback to the Practice:

Feedback and Complaints
Friends and Family Test

Get advice on common conditions:

Services offered by your GP Practice such a travel services.
Health services and health support groups in your area.
Help from NHS Choices regarding your condition.

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

You can request repeat medications by one of the following methods:

Online
- Via Patient Access – you will need to have a username and password to use this service. Find out how to register.
By dropping your repeat prescription form into our letterbox
Providing us with your repeat script and stating:
- which of the 5 local pharmacies you want to collect your prescription from (please allow 4 working days)
- if we dispense for you and you will be collecting your prescription from the Dispensary at Windrush Medical Practice (please allow 3 working days)

Please note: Only medications on your repeat form can be issued. Also it is not necessary for you to make an appointment in order to obtain urgent medications which have run out.

Requests by telephone

We do not accept repeat prescription requests by telephone. This is because drug names are difficult to hear clearly and this could lead to a dangerous event.

CQC Inspected and Rated Outstanding