Prescriptions

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

You can request repeat medications by one of the following methods:

Online
- Via Patient Access – you will need to have a username and password to use this service. Find out how to register.
By dropping your repeat prescription form into our letterbox
Providing us with your repeat script and stating:
- which of the 5 local pharmacies you want to collect your prescription from (please allow 4 working days)
- if we dispense for you and you will be collecting your prescription from the Dispensary at Windrush Medical Practice (please allow 3 working days)

Please note: Only medications on your repeat form can be issued. Also it is not necessary for you to make an appointment in order to obtain urgent medications which have run out.

Requests by telephone

We do not accept repeat prescription requests by telephone. This is because drug names are difficult to hear clearly and this could lead to a dangerous event.

Prescribing of over the counter medicines is changing:

Please download and read the NHS Information leaflet there is also an easy-read leaflet available: Easy Ready Leaftlet

CQC Inspected and Rated

Outstanding

We are currently CLOSED.

Dementia Awareness Week

Hay Fever

Requests by telephone

Prescribing of over the counter medicines is changing:

CQC Inspected and Rated Outstanding

We are currently CLOSED.

Dementia Awareness Week

Hay Fever

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Requests by telephone

Prescribing of over the counter medicines is changing:

CQC Inspected and Rated

Outstanding

Submit self-monitoring health reviews
(if requested by the doctor or nurse):