Zero Tolerance

In keeping with the NHS, this practice operates a zero tolerance policy with respect to the protection of its entire staff. This means that anyone who is violent or abusive in any way to any member of staff may be removed from the practice list with immediate effect and without a second chance. Extreme cases will result in offenders being reported to the police.

This applies to all patients and all members of staff, not just the GPs, and includes contact over the phone.