You can now use our online services to do the following things:
- Book and cancel routine appointments with a GP, for blood tests and minor illness clinics with our nurses
- Request repeat prescriptions for any medications you take regularly
- View your medical record online
You can also still use the telephone or call in to the surgery to book appointments, or request a repeat prescription in person or by post. It’s your choice.
How to book an appointment online
For directions on how to book an appointment online, please view the “How to book an appointment online in 10 easy steps” guide.
How to register
To register you will need to complete an online registration form. Once you have done this you will need to visit the practice with photo ID and we will setup this service for you.
Once you have registered
You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
Over 14’s registration
If you are 14 or over and your parents have already registered for this service, they may well have included you on their details, so you may already be on the system. However, as we treat patients aged 14 as adults, you may wish to register independently. We are unable to give results of tests (e.g. blood or urine tests) to your parents once you reach the age of 14 without your permission.
The practice has the right to remove online access to services. This is rarely necessary but may be the best option if you do not use them responsibly or if there is evidence that access may be harmful to you. This may occur if someone else is forcing you to give them access to your record or if the record may contain something that may be upsetting or harmful to you. The practice will explain the reason for withdrawing access to you and will re-instate access as quickly as possible.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports or forms. Be careful that nobody can see your records on screen when you are using Patient Online and be especially careful if you use a public computer to shut down the browser and switch off the computer after you have finished.