Non-Urgent / Routine Appointments

How to book:

  • Via Online Services – (you will need a username and password for this service)
  • Calling the Practice: 01993 702911

We want to make sure that you get the best care we can provide. When making appointments our Medical Receptionists will ask you for a reason for your call in order to direct you to the relevant clinician. Please note our Receptionists are fully trained to ask you these questions and are bound by the same rules of confidentiality as our clinicians. Please help them to help you by providing this information.

For non-urgent matters it is important that we offer continuity of care, therefore please book with your own doctor.

The wait for a routine appointment may be up to three weeks (a bit longer if your doctor is on leave) therefore please allow for this when booking.

Please remember that: Patients are normally seen at pre-booked appointments for one person only. Most GP and nurse appointments are of 10 minutes’ duration and are generally for one problem. If you wish to discuss more complex matters and feel you may need additional time, please speak to the receptionist when you book.

Urgent Appointments

  • Urgent Morning appointment –  please contact before 10.00am
  • Urgent Afternoon appointment –  please contact before 3.30pm

Extended Hours Appointments

How to book:

  • Via Online Services – (you will need a username and password for this service)
  • Calling the Practice: 01993 702911

Additional surgeries are held on Fridays between 7.30am – 8.00am and at 6.30pm (on Friday evenings the surgery is not open, once patients arrive we close the door).

Practice Nurse / Health Care Assistant Appointments

How to book:

  • Blood tests and Minor Illness Clinics:
    • Can be booked online (Minor Illness clinic appointments will be available 24 hours in advance) or you can ring the practice.
  • Practice Nurses or a Health Care Assistant for other matters:
    • You will need to ring the practice to make an appointment.

Telephone Consultations

How to book:

  • Calling the Practice: 01993 702911

Telephone consultations take place during normal surgery hours, when instead of attending the practice, patients will be telephoned directly by their GP. They can be used to discuss test results or to ask for advice about managing a long-term health condition, such as asthma, but should not be used for general enquiries.

We offer extended telephone appointments Monday – Thursday from 6.30pm – 7.00pm. These are pre-booked and the surgery is not open during these times.

When making your telephone consultation appointment please tell the receptionist that you would like a call back rather than a face to face consultation.

Appointment Cancellations

Please cancel your appointment if you are unable to attend. Your appointment can then be used by another patient.

You can cancel your appointment by following the steps on your appointment reminder text.

Advanced Practice Physiotheraphy

We are all aware of the difficulties meeting the demand for GP appointments that prevails across the country. Many initiatives are being trialled to improve the situation. Since around 25% of GP consultations relate to musculoskeletal (MSK) conditions, finding alternative ways of helping this specific patient group could potentially free up scarce GP time and allow patients prompt access to specialist MSK expertise. A successful pilot study in South Lakeland has utilised an experienced MSK physiotherapist, operating in an Advanced Practice role, and has demonstrated very high patient satisfaction, with a very high percentage of patients being successfully managed without referral back to the GP, releasing appointments for more complex medical cases. Examples of similar services are beginning to develop in other regions.

From May 2017, Advanced Practice Physiotherapy (APP) clinics will be available at Windrush Medical Practice. Initially, clinics will run Monday AM and PM, Wednesday AM and Thursday AM. We envisage expanding the service to 8 clinics per week as it develops.

The APP clinics are there to manage a full range of MSK problems, both spinal and peripheral. Experience suggests we will see a lot of back pain and sciatica, neck pain, knee and hip pain, and shoulder problems.

Where needed, appropriate pain relief and/or investigations can be arranged. It may be that referral for management under the local physiotherapy or podiatry service is appropriate, or that the problem needs onwards referral to a hospital specialist. All can be managed within the APP clinics. It is anticipated that with prompt access to appropriate advice, many patients will successfully self-manage their problem before it becomes chronic and harder to resolve.

Windrush patients may elect to access the service when they arrange an appointment, or it may be suggested to them once the telephone receptionist has established the nature of the problem. Equally, it may be that the GP suggests an APP appointment to clarify optimal management.