Online Responses

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Options	Total
Extremely Likely	5
Likely	0
Neither Likely nor Unlikely	1
Unlikely	0
Extremely Unlikely	0
Don’t know	1
Total Responses	7

Responses from within the practice

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Options	Total
Extremely Likely	11
Likely	1
Neither Likely nor Unlikely	0
Unlikely	0
Extremely Unlikely	0
Don’t know	0
Total Responses	12

We thank our patients for their comments, a sample of which we have published below

“Doctors are most helpful, forthright and courteous. The care level here is outstanding and always has been”.

“This is the best Medical Practice I have registered with. The Dr’s, Nurses, HCA’s and reception staff are always kind, empathic and helpful. I get consistently good advice and feel like everyone goes that extra mile to help”.

In the main the comments that we receive are positive and we are always disappointed to receive negative feedback as we aim to provide an excellent service all of the time.

We are listening to the feedback you have been giving us and this is what we are doing…

• One patient has commented that the instructions on the online prescription ordering service are incorrect, when a patient requires medication that is not on their repeat medication list.
• We have amended the online message to allow patients the flexibility of being able to request non repeat prescription items. Please note the Doctor may decline to issue non repeat items, in this case you will need to contact the Practice.