Friends and Family Test Results

Online Responses

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Results for NHS Friends and Family Test.

for April 2020

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Total responses: 2

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Responses from within the practice

February 2020

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Extremely Likely 1
Likely 1
Neither Likely nor Unlikely 1
Unlikely 0
Extremely Unlikely 0
Don’t Know 0
Total Responses 3

We thank our patients for their comments, a sample of which we have published below

  • Very nice reception and pharmacy”.
  • have many years of excellent help and support from this surgery and all of its professional staff. Thanks to you all”.
  • I feel all the staff are very helpful”
  • “Caring staff and doctors”

We are listening to the feedback you have been giving us and this is what we are doing…

You have been indicating that questioning by the Reception Team is excessive. We would like to explain that because of the diversity of the clinical workforce in practices now it is important that our staff signpost to the most appropriate member of the clinical team. This will sometimes require quite in-depth questions to ascertain the most appropriate route for a patient to take. This process has been evolving over some time and the Doctors are keen that patients understand the reasons and benefits behind the questions.

When patients telephone the practice they are greeted by Dr Smith who explains the importance of giving the Reception team as much information as is possible to enable signposting correctly and facilitating the most efficient use of the available appointments.

It is interesting to note that 111 service call handlers ask equally searching questions but this seems more acceptable to patients at this time. We hope that in time our patients will understand the benefits of signposting.

You have been having difficulties getting an appointment within 1 week.

The pressures on general practice are such that we would like to remind patients that we are not an emergency service so would not expect to be able to respond to requests for appointments within a week unless medically urgent which fortunately the majority are not. If patients have medically urgent problems the reception team are trained to signpost to the most appropriate appointment/service.

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